Order Exchange Policy
Order Exchange Policy
At Chandamama Stores, we strive to ensure your complete satisfaction with every purchase. We offer a straightforward exchange policy to make sure you get the items you want.
Exchange Policy Overview
We offer a 15-day exchange policy. This means you have 15 days after receiving your item to request an exchange. Please note that we do not offer refunds.
Exchange Eligibility
To be eligible for an exchange, your item must meet the following criteria:
Condition: The item must be in the same condition that you received it unworn or unused, with tags, and in its original packaging.
How to Start an Exchange
To start an exchange, please follow these steps:
1. Visit the Exchange Portal: Go to our exchange portal: https://chandamamastores.com/account.
2. Submit a Request: Fill out the exchange request form with the necessary details.
3. Wait for Approval: Once your exchange request is approved, we will send you a return shipping label and instructions on how and where to send your package.
Important: Items sent back to us without first requesting an exchange will not be accepted.
For any exchange-related questions, please contact us at: https://chandamamastores.com/pages/contact-us.
Damages and Issues
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so that we can evaluate the issue and make it right.
Exceptions / Non-Exchangeable Items
Certain types of items cannot be exchanged, including:
- Perishable goods (e.g., food, flowers, plants)
- Custom products (e.g., special orders, personalized items)
- Personal care goods (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
We also do not accept exchanges on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.
How to Ensure You Get the Right Item
The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item once the exchange is accepted.
Contact Us
If you have any questions or need further assistance, please contact us at:
Email: info@chandamamastores.com
Phone: +91-9028079012
We appreciate your understanding and look forward to serving you at Chandamama Stores!