FAQ's
Frequently Asked Questions (FAQ)
1. What is your exchange policy?
We offer a 15-day exchange policy. You have 15 days after receiving your item to request an exchange. Please ensure the item is unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
2. How do I start an exchange?
To start an exchange, please visit our exchange portal:
URL : https://chandamamastores.com/account.
If your exchange is accepted, we will send you a return shipping label along with instructions on how and where to send your package.
3. Do you offer refunds and Returns?
No, we do not offer refunds and return. Only exchanges are available.
4. What should I do if I receive a defective or damaged item?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. You can reach us through our contact page: https://chandamamastores.com/pages/contact-us.
5. Are there any items that cannot be exchanged?
Yes, certain types of items cannot be exchanged, such as:
6. How can I ensure I get the item I want?
The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item once the exchange is accepted.
7. How can I contact customer service?
If you have any questions or need further assistance, please contact us at:
Email: info@chandamamastores.com
Phone: +91-9028079012
3. Do you offer refunds and Returns?
No, we do not offer refunds and return. Only exchanges are available.
4. What should I do if I receive a defective or damaged item?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. You can reach us through our contact page: https://chandamamastores.com/pages/contact-us.
5. Are there any items that cannot be exchanged?
Yes, certain types of items cannot be exchanged, such as:
- Custom products (e.g., special orders, personalized items)
- Personal care goods (e.g., beauty products
- We also do not accept exchanges on sale items or gift cards.
6. How can I ensure I get the item I want?
The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item once the exchange is accepted.
7. How can I contact customer service?
If you have any questions or need further assistance, please contact us at:
Email: info@chandamamastores.com
Phone: +91-9028079012
8. Do you ship internationally?
Yes, we offer international shipping. Shipping fees and delivery times vary based on the destination.
9. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.
Yes, we offer international shipping. Shipping fees and delivery times vary based on the destination.
9. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.
10. What payment methods do you accept?
We accept various payment methods including COD, credit/debit cards, net banking, UPI, and digital wallets. For more details, please refer to our payment information page.
We accept various payment methods including COD, credit/debit cards, net banking, UPI, and digital wallets. For more details, please refer to our payment information page.
11. Is there a physical store I can visit?
Yes, Chandamama Kids Store has both a physical store and an online e-commerce store.
Visit Our Physical Store
We would love to see you at our physical store where you can browse our collection in person, get assistance from our friendly staff, and enjoy a hands-on shopping experience.
Physical Store Location:
Yes, Chandamama Kids Store has both a physical store and an online e-commerce store.
Visit Our Physical Store
We would love to see you at our physical store where you can browse our collection in person, get assistance from our friendly staff, and enjoy a hands-on shopping experience.
Physical Store Location:
- Coffee House Square, N Bazar Rd, Gokulpeth, Nagpur, Maharashtra - 440010.
- German Plaza, Main Rd, Sitabuldi, Nagpur, Maharashtra - 440012
Store Hours:
Monday to Sunday: 11:00 AM - 9:00 PM
Shop Online
You can also shop conveniently from the comfort of your home through our online store. Our website offers the same great products with detailed descriptions and easy navigation. Plus, we offer the same 15-day exchange policy for items purchased online.
Visit our online store : https://chandamamastores.com/
Whether you choose to shop online or visit our physical store, we are here to provide you with the best shopping experience possible. If you have any questions or need further assistance, please contact us at:
Email: info@chandamamastores.com
Phone: +91-9028079012
We look forward to serving you!
If you have any other questions, please feel free to reach out to us. We're here to help!